At e3 Software, we take the privacy and security of your personal information and email campaign data very seriously. This policy outlines what specific information is gathered by the Direct Mail software and how that information is used. This policy applies to Direct Mail version 3.0 and newer.
Earning your trust and confidence is of primary importance to us. If you have any questions or concerns about the following privacy practices, please contact us.
If you decide to purchase services from e3 Delivery Service, we require that you provide us with certain billing information that is personal to you ("Personal Information"). That Personal Information includes your name, credit card number, and may also include other information such as your email address. At time of purchase, that information is securely transmitted to e3 Software's payment processor, Braintree, Inc.. Braintree is a validated Level 1 PCI DSS compliant service provider with strict privacy and security controls. Monthly subscription billing and the "Remember my card for next time" feature in Direct Mail are facilitated by the use of credit card tokens, which reveal no information about the cardholder or card itself.
To the extent e3 Software may access Personal Information, e3 Software will not transmit Personal Information voluntarily to any third party without your express consent. Your Personal Information remains in your full control.
Email Tracking Information
When you send a message with the email tracking feature enabled, the following data is recorded to our tracking servers each time a recipient views your email or clicks a link in the email:
- The campaign's unique identifier.
- The recipient's email address.
- The recipient's unique identifier.
- The URL that the recipient clicked on.
- The date and time of the interaction.
- The geographic location of the interaction.
- The recipient's user agent.
- The recipient's IP address.
This data is kept secure and is used only for reporting delivery statistics in the Reports tab of Direct Mail. e3 Software does not harvest, sell, share, or otherwise misuse this data.
If you do not use the Track delivery statistics feature, no data is sent to our tracking servers when a recipient views your emails or clicks a links.
Mailing List Information
Direct Mail stores all of your message and mailing list data on your own computer. This data is not transmitted to e3 Software.
If you use the subscribe form feature, Direct Mail automatically creates web pages that allow people to add or remove themselves from your mailing list. When someone subscribes to or unsubscribes from your form, that interaction is securely recorded on our servers so it can later be downloaded to your copy of Direct Mail. e3 Software does not harvest, sell, share, or otherwise misuse this data.
e3 Delivery Service
If you use e3 Delivery Service to deliver your messages, then temporary copies of your selected message and mailing list are transmitted to e3 Delivery Service servers. e3 Delivery Service servers use this data to merge and send out your emails. Once the emails have been sent, this data is permanently deleted.
If you use e3 Delivery Service to deliver your messages, then any emails that bounce will be returned to e3 Delivery Service mail servers. The email addresses that bounce are recorded by our servers and are reported back to your copy of Direct Mail as bounce statistics in the Reports tab. Emails that are reported back to us as spam by your recipients are recorded by our servers. This data is displayed to you in the Reports tab and is used by the e3 Delivery Servers to adjust quality of service.
When you send a message, Direct Mail will transmit certain performance statistics to our servers to help us improve future versions of the software. These statistics do not include any content from the message itself (e.g. from address, subject. body, attachments, etc.) or the contents of your mailing lists. Statistics do include such parameters such as delivery method, elapsed delivery time, message type, message size, message encoding, etc. e3 Software does not share this data.
All data recorded by e3 Delivery Service is safeguarded by industry standard firewall and backup procedures. e3 Software servers are located in a tightly controlled data center that is monitored 24 hours a day, 364 days a year. Your data is not accessible to anyone outside of e3 Software.
Contact e3 Software
465 Fairchild Drive, #229
Mountain View, CA 94043