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General

February 2017: If Direct Mail is failing to open on your Mac, or you see an error message indicating that Direct Mail "unexpectedly quit", please visit this support page to learn how to fix the problem.

  1. About Direct Mail projects
  2. About e3 Delivery Service
  3. Common network troubleshooting steps
  4. Common troubleshooting steps
  5. Creating a new project
  6. Direct Mail is not available on Windows
  7. If Direct Mail can't find your project
  8. If Direct Mail cannot open your project
  9. If Direct Mail does not open or unexpectedly quits
  10. If the software update process fails
  11. Migrating your Direct Mail data to a new computer
  12. Moving Direct Mail to the Applications folder
  13. Supported languages
  14. System requirements for Direct Mail
  15. Updating to the latest version of Direct Mail
  16. Upgrading from Direct Mail 2 to Direct Mail 4
  17. Upgrading from Direct Mail 3 to Direct Mail 4
  18. Where Direct Mail saves your data