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Migrating your Direct Mail data to a new computer

This help article only applies to users who have not moved their Direct Mail projects to the cloud. If your Direct Mail projects are stored in the cloud, all you need to do to access your data on a new computer is first download Direct Mail, then sign in to your Direct Mail account. That's it.

If your Direct Mail projects are not stored in the cloud, this guide can help you transfer your data to your new Mac.

Since Direct Mail stores all of your data (messages, mailing lists, campaign reports, etc.) on your computer and not in the cloud, you'll need to manually copy your data to the new computer. If you are using backup software like Time Machine, then the task of copying your data to the new computer is done automatically for you when you instruct Time Machine to restore the backup to a new computer. If you are not using Time Backup to set up your new computer, then please follow the instructions below.

Installing the Direct Mail application

Install Direct Mail on your new computer. To do so, simply download the software from our site. If you downloaded Direct Mail via the Mac App Store, you can reinstall that way, too.

Migrating Direct Mail Project files

Most of your data is stored in Direct Mail Project files. These files are saved on your computer in the location of your choosing. If you can't remember where you stored your project files, then check the Documents folder, as that is the default location. If you can't find your Direct Mail Project file(s), click the Spotlight icon in the top-right corner of your screen and enter ".dmpr" (without the quotation marks). Spotlight will search for and display all the Direct Mail Project files on your hard drive.

Once you have located your Direct Mail Project file (or files), copy them to your new computer.

Migrating Custom Templates

If you installed custom templates for use in Direct Mail, you'll want to copy those to your new computer. If you're not sure if you used custom templates, here's how you can check:

  • You downloaded and installed templates from a third party like Equinux Stationery Pack or Jumsoft
  • You imported templates from the Mail Designer application
  • You edited a template in Direct Mail and chose Message > Save As Template from the menu bar.

If any of the above are true, you'll want to install the same templates on your new computer. If you used third party templates from Equinux or Jumsoft, re-download those templates on your new computer. If you created your own templates (either using Direct Mail or Mail Designer), you can copy those templates from your old computer to new. Here's how to locate the custom templates on your old computer:

  • Open Direct Mail
  • Click "Show Templates
  • Choose "My Templates" from the template popup menu
  • Right-click on your custom templates (or hold down the command key on your keyboard while clicking) and choose "Show in Finder" from the menu that appears.

After you've copied them to your new computer, double-click the template files to open and install them in Direct Mail.

What Does Not Need to be Migrated

Your Direct Mail Account settings (including email address, password, billing plan, email credit balance, etc.) are stored securely on our servers and do not (can not) be copied from your old computer to new. You'll need to sign in to your Direct Mail Account on your new computer.

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