return to Table of Contents, Autoresponders

Creating an autoresponder

Before creating an autoresponder, you should have already composed the message that you want to send when the autoresponder is triggered. Once your message is ready, here's how to create an autoresponder:

  1. Choose Message > New Autoresponder from the menu bar at the top of the screen
  2. Give your autoresponder a name (only you will see this)
  3. Select the message you just composed from the popup menu
  4. Select what kind of event should trigger the autoresponder. See below for more information about triggers.
  5. Based on the trigger you choose, you will be given different options to select the recipients.
  6. Select when you want your autoresponder to send. See below for more information.
  7. Click the Start Autoresponder button at the bottom of the window


There are six different events you can use to trigger your autoresponder:

Note that once you've started your autoresponder, the type of trigger cannot be changed.


By default, Direct Mail will send your email as soon as the autoresponder is triggered. If you want, though, you can delay the message by one or more hours, days, week, or months.

By default, your autoresponder is active (i.e. responding to triggers) seven days a week. If you only want your autoresponder to only send on certain days of the week, however, you can turn off the unwanted days. If a triggering event occurs on an "off" day, the message will be held and sent on the next "on" day.

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