Direct Mail handles email authentication for you automatically when you send using e3 Delivery Service. However, if the domain name portion of your “From Email” address is protected by a DMARC policy, you will need to take some extra steps to allow Direct Mail to send on your behalf. You can also take these steps even if you’re not using DMARC, but would like to authenticate the emails that Direct Mail sends as coming from your domain.
Here is how to enable email authentication for your domain name:
- Open Direct Mail
- Choose Direct Mail > Direct Mail Account from the menu bar at the top of the screen
- Scroll down to the "Email Authentication" section and click Show
- Enter the domain name you'd like to authenticate. For example, if you were sending from user@example.com, you would enter example.com.
- Click Enable Authentication and follow the on-screen instructions that guide you through setting up two DNS records. You may find it helpful to copy and paste the instructions into a message to your IT person (if applicable).
After you have made the DNS changes, Direct Mail will automatically detect the new settings and update the status of your domain name in your Direct Mail account control panel. Depending on your settings, this may take up to 24 hours.