Support

  • About Email Marketing

    Effective ways to grow your list, dangers of purchased lists, improving click-through rate, how often to send your email campaign, etc.

  • General

    About Direct Mail projects, troubleshooting steps, system requirements, upgrading, etc.

  • Messages

    Using templates, adding unsubscribe links, personalizing with mail-merge tags and conditional logic, etc.

  • Managing Mailing Lists

    Adding contacts, importing, segmenting, handling bounces and unsubscribes, spam complaints, etc.

  • General Data Protection Regulation (GDPR)

    Resources to help you understand and comply with the GDPR, a data privacy law protecting the personal information of European Union citizens.

  • Subscribe Forms

    Creating subscribe forms, adding subscribe forms to your website or Facebook page, syncing subscribe forms with Direct Mail, etc.

  • Integrations

    Integrate Direct Mail with other Mac apps, web apps, and databases that you already use.

  • Delivery

    e3 Delivery Service, using your own mail server, email authentication, avoiding the spam folder, scheduling deliveries, etc.

  • Tracking

    Understanding campaign reports, including open and click tracking, bounce and unsubscribe handling, etc.

  • Autoresponders

    Use autoresponders to automatically send email campaigns based on triggering events you choose.

  • Cloud Sync and Share

    Access your Direct Mail project from multiple Macs; share it with other Direct Mail users.

  • Design Tests

    Design Tests show you full-size screenshots of what your email looks like when viewed in a variety of email clients.

  • Purchasing

    Pricing plans, about the free plan, billing questions, VAT, licensing, upgrades, etc.

  • Direct Mail Accounts

    Signing in, protecting access to, and updating your account.

  • API

    Use the Direct Mail API to programmatically access and update data inside your Direct Mail projects

  • Stamps App for iOS

    Track your email campaign results on the go with Stamps, an iOS companion app to Direct Mail for your iPhone or iPad.