Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Documentazione di aiuto 〉Versioni precedenti di Direct Mail 〉Moduli di iscrizione 〉

Customizing the subscriber confirmation email

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Questo articolo di aiuto è per una versione precedente di Direct Mail.

When a user subscribes to your mailing list, he or she is sent a confirmation email to make sure it was really them that subscribed, and not someone subscribing on their behalf. To prevent abuse, the content of that email is not customizable (however it is automatically translated into the recipient's language). You can, however, add a short text message to the confirmation email. Here's how:

  1. Switch to the Addresses tab and select the group that contains your subscribe form
  2. Click Edit Form to edit your subscribe form
  3. Switch to the Options tab
  4. Check the "Confirmation email message" checkbox and enter the brief message you'd like added to the confirmation email.

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