Service Alert: Microsoft Email Delivery Delays — November 12-13, 2026

Microsoft is currently experiencing a widespread outage affecting Outlook, Exchange Online, and other Microsoft 365 services. As a result, emails sent to recipients using these services may be delayed until Microsoft resolves the issue.

If your mailing list includes a significant number of Microsoft email users, you may notice temporarily lower open and click rates while deliveries are delayed.

There is no need to resend your campaign. Direct Mail will automatically retry temporarily delayed deliveries until Microsoft's servers are accepting mail again. No action is required on your part.

For updates, visit Microsoft's Service Status page or Microsoft 365 Status on X. We'll also update this notice as more information becomes available.

Help Documentation 〉Messages 〉

Create a Message

There are several ways to create a new message.

Create a New Message From Scratch

  1. Click the + button in the toolbar
  2. Click New Message. The template chooser window appears, showing all of your templates.
  3. Select the template you want to use
  4. Click Choose

A new message is created using the template you selected.

Duplicate an Existing Message

You can duplicate a message that already exists in your message list.

  1. Select the message you want to duplicate
  2. Click the + button in the toolbar
  3. Click Duplicate Selected Message

Note: Instead of the toolbar, you can also choose "Edit > Duplicate" from the menu bar at the top of your screen.

Duplicate a Message From a Recent Campaign

You can duplicate a message from a recent campaign.

  1. Navigate to the Reports tab
  2. Select the campaign you’d like to duplicate
  3. Navigate to the Message section of the campaign report
  4. Click Duplicate

The campaign’s message will be duplicated and can be edited in the Messages tab.

Copy and Paste a Message

You can copy and paste messages within a project or between projects.

  1. Open Project #1
  2. Select the message you want to copy
  3. Choose Edit > Copy from the menu bar at the top of your screen
  4. Open Project #2
  5. Choose Edit > Paste from the menu bar at the top of your screen

Drag and Drop a Message

You can drag and drop messages within a project or between projects.

  1. Open Project #1 and Project #2
  2. Click and drag the message from Project #1
  3. Drop the message in the message list for Project #2

If you are dragging and dropping a message within the same project, it will be moved by default. To copy it, hold down the Option key on your keyboard while dragging.

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