Most email campaigns sent via Direct Mail are delivered at the time you requested. However, some email campaigns are temporarily delayed so that a human being from our deliverability team can review it first. The purpose of the review is to help safeguard your email reputation and our email service by finding and fixing issues that would otherwise result in spam complaints or deliverability problems.
Manual reviews can be triggered for a variety of reasons and are not cause for concern. During business hours, most reviews are completed within a matter of minutes. During off-hours, reviews may take a little longer. If our team requires additional information from you, an email will be sent to both your Direct Mail account email address and the "From" or "Reply To" address of the email campaign. Once the review is complete, the campaign will be sent automatically. No action is required on your part.
Cancelling Campaigns In Review
If you would like to make a correction to an email campaign that is in review, please cancel the delivery and send again. Cancelling and re-sending a campaign does not circumvent the review process.